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We deliver to addresses in the Netherlands and Belgium. We do our utmost to get your order to you as quickly as possible. If the product is in stock, your order will usually be delivered within 7 to 15 business days. If the delivery time is longer for any reason, we will of course inform you as soon as possible. If the delivery time is stated as 8 to 12 weeks, please feel free to contact us for an up-to-date estimate. Sometimes this is shorter, depending on the production process.

The listed prices exclude specialized shipping costs. For consumers, these will automatically appear in the shopping cart once the address is entered. Are you considering ordering more than three products (for business purposes)? Please contact us for a customized quote including a volume discount.

Orders are delivered to the first threshold on the ground floor. As soon as your order is on its way or scheduled for delivery, you will receive an email from the carrier with the expected delivery date.

Returns & right of withdrawal

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the return costs from your home/studio to the supplier are at your own expense. Consult your carrier's website for exact rates and take the dimensions and weight of the product into account.

To process a return, the product must be in the same condition as when it was delivered: in its original condition, in its original packaging, with all instructions, documentation, and accessories in their original condition, and must be unused. Proof of purchase must also be provided with every return. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number, which must be clearly visible on the outside of the package.

Products returned without an RMA number or a clearly marked return authorization number on the outside of the package will not be processed. All returns must be received within 30 days of the purchase date to be accepted. Any product shipped cash on delivery will be refused.

For Balanced Body exceptions: click here .

If you exercise your right of withdrawal, the product must be returned to the supplier with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at support@depilatesstore.nl . We will then refund the order amount due within 14 days of registering your return, provided the product has already been returned in good order.

If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

The right of withdrawal does not apply to custom-made products purchased through this webshop, such as appliances with a specific upholstery color. The sale is final after successful payment.